How does Starbucks Rewards work?
Register online and use your Starbucks Card or the Starbucks app every time you visit. For every 1 CHF you spend with us, you get 2 Stars. Every 200 Stars you get a drink on the house. You reach Gold level by collecting 500 Stars. Gold Members enjoy a free extra, such as syrups, toppings or whipped cream. You also get a free drink on your birthday.
How do I sign up for Starbucks Rewards?
You can sign up online. The best thing to do is to download the Starbucks app directly from the App Store and create a new user account there. If you have a physical Starbucks Card, you can link it to your Starbucks Online account by providing your card number and personal identification number.
Where can I find the Starbucks app?
You can download the Starbucks app directly from the App Store or Google Play Store.
How many Starbucks Cards can I register for Starbucks Rewards?
You can register only one Starbucks Card to your account.
Will My Starbucks Rewards be recognized at all Starbucks stores?
Collecting Stars and redeeming Rewards is possible in all Starbucks stores in Switzerland (except for the stores at Zurich and Geneva airports, Olten and Fribourg train stations and Pathé Geneva).
Why do I have to register in order to join the program?
As part of the registration process, you enter your contact information so that we can offer you benefits such as a free drink on your birthday. In addition, signing up also ensures balance protection, for example, if you lose your Starbucks Card. Finally, by signing up, you can manage your account online. Please remember that signing up requires a valid address.
I’ve collected 200 Stars. How do I get my free drink?
Your free drink is available with your Starbucks app or card. Tell your barista that you want to redeem 200 Stars for it.
I’ve collected 200 Stars. Do I have to redeem them for a drink right away?
No. You can also save your Stars. They are valid for 2 years.
How do I become a Gold member?
For every 1 CHF you spend with us, you get 2 Stars. You reach Gold level by collecting 500 Stars per year.
What is the biggest advantage of being a Gold member?
Gold Members enjoy a free extra, such as syrups, toppings or whipped cream. You also get a free drink on your birthday.
Do my Starbucks Rewards Stars expire?
Your Stars are valid for 2 years. After that they expire. Please note that you need to collect at least 500 Stars per year to keep your Gold status.
What do I have to do to secure my status as a Gold member?
You have to collect at least 500 Stars over the course of a year. Otherwise, you'll revert back to Green level, where you'll still get a drink on the house every 200 Stars.
500 Stars per year seems like quite a few to qualify for the Gold level. Why so many?
It's not as much as you might think. For every 1 CHF you spend with us, you get twice as many Stars. Every 200 Stars you also get a drink on the house. And remember – it’s a free program, so we’re excited to welcome in more people at every level.
How long does it take to see my accumulated Stars after using the Starbucks app or Starbucks Card?
Stars earned from using the app or your registered Starbucks Card will be available on your account within 24 hours.
Will I receive Starbucks Rewards benefits at all Starbucks stores?
Collecting Stars and redeeming Rewards is possible in all Starbucks stores in Switzerland (except for the stores at Zurich and Geneva airports, Olten and Fribourg train stations and Pathé Geneva).
Do I need to present my Starbucks app or Starbucks Card to take advantage of my free drink and Gold member benefits?
Yes. In order for us to issue you your free drink or Gold member benefits (free syrups, toppings and whipped cream), you have to show us your Starbucks app or Starbucks Card.
What if my Star balance doesn’t look right? Who do I contact?
We want to make sure the balance on your account reflects your purchases accurately. If the total number of Stars does not seem to be correct, send us a message via our contact form or call us at the following number: 0800 22 00 66.
How does Starbucks protect my privacy after I register my Starbucks Card?
For details, please see our privacy policy.
How do I request the deletion of my personal data?
As a valued Starbucks customer, you have the right to access and manage the personal data you share with us. You have the ability to access or correct your data by going to your Starbucks Account. You can submit a request below to access additional personal data we may hold about you, or to enforce your right to be forgotten by requesting deletion of your personal data from our systems.
To submit a request, please submit a request by email by clicking the following link:
Request account deletion
The email address you provide will be the email address we use to communicate with you regarding your request. Once we have verified your identity, you can expect to have your request completed within 30 days of receipt. If, due to the complexity of your request, we are unable to complete your request within 30 days, we will notify you of any extension required and keep you informed.